Terms and Conditions

Booking and Payment

When you receive our booking form (Invoice with Itinerary) and return the correct deposit of £100 per person, a contract will then exist between you, the buyer and us (we), the seller. Please note this deposit is NON REFUNDABLE.
The balance must be paid in full no less than 6 weeks before the start of the holiday. If you are booking within 6 weeks of the start date, then full payment is required as a deposit.

ALL CUSTOMERS MUST HAVE THEIR OWN INSURANCE IN CASE OF CANCELLATION. THIS IS RELEVANT TO OVERSEAS AND STAYCATION VISITORS ALIKE.
In the event that the buyer fails to pay the balance due within 6 weeks of the start of the holiday, the money already paid is non returnable.

Modification of your Itinerary Cancellation Policy 

If you wish to make any changes to your booking prior to the due date for your balance payment, we will apply an extra charge of £50/person and any additional cost we incur in making such changes (accommodation extra charge, lost on existing deposits…). Requests for changes made less than 42 days before the start of your tour will be treated as a cancellation of your original booking.

Once the deposit is paid it is non-refundable. 

Cancellation fees are implemented in ALL cases, so we recommend that you are fully covered by a travel insurance policy to cover non-returnable costs should you have to cancel your trip due to unexpected circumstances.

We have to pay non-refundable deposits to accommodations and transfer services.   If deposits or payments that have been made to secure accommodation on Participants’ behalf are lost due to requested changes/cancellation, these will be charged for. 

The full payment is due 6 weeks before arrival. If you have to cancel after the full payment has been paid this is how we operate:

Cancellation more than 42 days notice: You lose your non-refundable deposit.

Cancellation 42-29 days before the start: You pay 50% of the total cost of the holiday.

Cancellation 28-15 days before the start: You pay 75% of the total cost of the holiday.

Cancellation 14-0 days before the start: You pay 100% of the total cost of the holiday.

If you are booked as a group, and members of your group have to cancel,  it is possible that a single supplement fee will have to be incurred to other members of that group.

Modification and Cancellation requests must be made in writing.

Complaints and Problems

If the buyer has any cause for complaint, then please raise the matter immediately with your driver, or with the office. We will try to resolve the problem to your satisfaction. If you remain dissatisfied with the outcome, you should write to us within 14 days of the end of your holiday. All written complaints will be replied to within 7 days.

Deposit

A £100 non-refundable deposit per person must be paid at the time of booking. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay to the supplier(s) an additional sum to secure a booking. Non refundable deposit will only be returned in the event that the chosen holiday is fully booked. If you are booking within 6 weeks of the start date, then full payment is required as a deposit.

Financial Security

Your deposit and final payment will be held in a trust fund until your holiday is completed.

Fitness

It is a booking condition that the buyer and those for whom the buyer is booking are in good health. If you have a doubt please consult your doctor and advice us of any health concerns.

Force Majeure

In the unlikely event that the seller, due to forces beyond our control,  has to vary or cancel the holiday, then you will be given a new option of dates or a full refund will be offered.  If appropriate when re-booking, we will adjust the price accordingly.

If an accommodation and/or a transport supplier has cancelled a service, we will let you know of it as soon as we can. We may offer you an alternative solution for your holidays, and let you know of its impact on the price of your booking and any additional sums to be paid.

Health, Safety and Responsibility

The seller does not accept responsibility for death, injury or illness of customers on any walk. All routes are followed at your own risk. Use of any transportation arranged by us is at your own risk. The seller will take all reasonable precautions to ensure the buyer’s safety, but we cannot accept responsibility for loss or damage to property or death or injury whilst partaking in the walk. The seller cannot accept responsibility for any accommodations and/or vehicles (transfer – taxis) damages during your Walking Holidays.
The seller cannot accept responsibility for any transportation cancellation and/or delay to arrive and/or leave your Walking Holiday destination (Car, Ferry, Taxis, Train, etc …)

Insurance

You MUST take out insurance to cover cancellation, personal accident, illness or loss of possessions. The seller cannot accept responsibility for loss of damage to your baggage, possessions or for illness or injury nor public liability for any holiday arranged by us. We also cannot accept liability for any loss, damage or injury resulting from any circumstances beyond our control. Cancellation fees are implemented in all cases, so we recommend that you are fully covered by a travel insurance policy to cover non-returnable costs should you have to cancel your trip due to unexpected circumstances.
Please make sure that your policy covers the activities to be undertaken.

Luggage

There is a luggage weight limit requested by the taxi companies of 1 bag per person (maximum weight 20kg per bag). There must be no items attached to the outside of the bag. We do not accept any liability or costs or inconvenience may caused.

Payment

Bank Transfer: Payments are normally done by bank transfer if paying from an UK bank account.

International Bank Transfer: If you’re transferring monies from overseas, please ensure payments are made in GBP Sterling and that you accept to pay all bank charges. International bank transfer will incur an extra £10.00 by transaction for Admin Fees and Business Bank charges. You will need to check with your own bank re their transfer charges, you will at both ends. Please note, that you (the customer) will be liable for charges both ends. (i.e. we will pass any charges and interest we have to pay on to you when providing international services).

To assist further our customers from Overseas who are facing expensive international bank/fees transfer, we are offering a payment by Credit/Debit Card (Internet Payment hyperlink will incur an extra 3.0% charge for the Admin Fees and safe online transaction. This charge will be added to your total fee. Not applicable if paying from an UK Bank Account.

We no longer accept personal cheques as a method of payment.

To assist as much possible, please note for a cost effective method of payment, some of our overseas walkers decide to pay for their holiday using WISE (https://wise.com/). This online service provides the true exchange rate and therefore preferential to most banks and/or card providers. Their service caters for both card payments and bank transfer. With this option, please ensure the recipient currency is GBP Sterling.  

For all payment reference, please provide your holiday invoice/itinerary reference.

We generally don’t take any full payment before the 6 weeks prior starting date. For any advance payment, please contact us <Special Conditions>

Pets

Customers must inform us if any dogs are expected on the walk. Not all accommodations allow dogs. Extra charge applied when available, contact us.

Prices, Errors & Surcharges

1/ Information and Pricing: We ensure that all information and pricing on our website is accurate. However, it is always possible that despite our efforts obvious errors could occur such as the price or some details. In case of the both parties are unable to agree, we reserve the right to terminate the contract and refund you any sums you have paid us.

2/ Surcharge: It’s very unusual to add surcharges; We will only be able to change the price in this way if we notify you of any price increase at least 30 days before the start of your holidays. If we need to do so because there’s been a change in the cost of providing your holiday that’s outside of our control, such as the cost of accommodation, fuel or other power sources used for transportation, taxes or fees (tourist, currency exchange…) We will contact you and forward an amended invoice to you showing the changes made along with a detailed explanation.
We will absorb any increase of 2% or less of your holiday price. If the price of your holiday is increased by more than 10% of its total price, then you may:
– Accept and pay for the price increase;
– Reject the price increase and terminate your holiday with a full refund.

Visas & Passports

Participants are responsible for ensuring that all necessary travel documents are valid and effective and in their possession for the entire trip. Participants assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other immigration requirements, including entry fees and local taxes, before departure.
Any adverse consequences resulting from such incomplete or defective documentation are responsible of the participants.

Your Travel

We recommend to not book any flight, train, etc until we have been able to confirm your holiday booking with accommodation availability.


We reserve the right to update our Terms and Conditions document without notice. This document was last updated on the 22 June 2023. 

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