Booking and Payment
When you receive our booking order and return the correct deposit of £100 per person a contract will then exist between you, the buyer and us, the seller. Please note this deposit is NON REFUNDABLE.
The Balance must be paid in full no less than 8 weeks before the start of the holiday.
ALL CUSTOMERS MUST HAVE THEIR OWN INSURANCE IN CASE OF CANCELLATION. THIS IS RELEVANT TO OVERSEAS AND STAYCATION VISITORS ALIKE.
In the event that the buyer fails to pay the balance due within 8 weeks of the start of the holiday, the money already paid is non returnable.
Please read our extra information regarding booking during Covid.
You can pay by cheque, bank transfer if you have an UK bank account, or via Worldpay if booking from overseas. We don’t have facilities to take card payments online. If you inform us which payment you prefer we will then e-mail the payment information/ link.
Please note that all Worlpay payments will incur an extra 2.5% charge for the safe transaction. This charge will be added to your total fee.
Also if paying via international bank transfer, you will need to check with your own bank re their transfer charges, you will at both ends. Please note, that you (the customer) will be liable for charges both ends.
Cancellation fees are implemented in ALL cases, so we recommend that you are fully covered by a travel insurance policy to cover non-returnable costs should you have to cancel your trip due to unexpected circumstances. Once the deposit is paid it is non-refundable. We have to pay non-refundable deposits to accommodations and transfer services.
The full payment is due 8 weeks before arrival. If you have to cancel after the full payment has been paid this is how we operate.
Cancellation more than 56 days notice : you lose your non-refundable deposit.
Cancellation 56-43 days: you pay 25% of the total cost of the holiday.
Cancellation 42 – 29 days before the start: you pay 50% of the total cost of the holiday.
Cancellation 28 – 15 days before the start: You pay 75% of the total cost of the holiday.
Cancellation 14-0 days before the start: You pay 100% of the total cost of the holiday.
If you are booked as a group, and members of your group have to cancel, it is possible that a single supplement fee will have to be incurred to other members of that group.
In the unlikely event that the seller, due to forces beyond our control, has to vary or cancel the holiday, then you will be given a new option of dates or a full refund will be offered. If appropriate when re-booking, we will adjust the price accordingly.
We will endeavour, weather and sailings pending, to honour all packages which include ferry to and from Ireland. No sailing time or date either to or from Ireland can be guaranteed, and the Contract is no guarantee that sailings will take place on the day planned. Alternative times and dates will be offered.
Your deposit and final payment will be held in a trust fund until your holiday is completed.
Complaints and Problems
If the buyer has any cause for complaint, then please raise the matter immediately with your driver, or with the office. We will try to resolve the problem to your satisfaction. If you remain dissatisfied with the outcome, you should write to us within 14 days of the end of your holiday. All written complaints will be replied to within 7 days.
You MUST take out insurance to cover cancellation, personal accident, illness or loss of possessions. The seller cannot accept responsibility for loss of damage to your baggage, possessions or for illness or injury nor public liability for any holiday arranged by us. We also cannot accept liability for any loss, damage or injury resulting from any circumstances beyond our control. Cancellation fees are implemented in all cases, so we recommend that you are fully covered by a travel insurance policy to cover non-returnable costs should you have to cancel your trip due to unexpected circumstances.
Please make sure that your policy covers the activities to be undertaken.
Health and Safety
The seller will take all reasonable precautions to ensure the buyer’s safety, but we cannot accept responsibility for loss or damage to property or death or injury whilst partaking in the Walk.
It is a booking condition that the buyer and those for whom the buyer is booking are in good health. If you have a doubt please consult your doctor and advice us of any health concerns.
Customers must inform us if any dogs are expected on the walk. Not all accommodations allow dogs.