Coronavirus – (COVID-10)

Coronavirus (COVID-19) Updated 10.03.2020

We are aware that customers will have some concerns regarding the Coronavirus, and the safety of our customers as well as our accommodation providers are of upmost importance.
Below are some details regarding our policy at this present moment. We reserve the right to change our policy at any time should the need arise.
All of our holidays in Wales are going ahead as planned. Anglesey and Wales Walking Holidays are following the FCO’s advice (Foreign and Commonwealth Office). No travel restrictions are in place for travel in the UK at present. If changes will occur, we will notify all our customers as soon as possible.

For overseas customers, there may be some disruptions to your travel plans, as governments and organisations work to minimise the risks associated with the virus. We encourage you to stay in contact with your relevant authorities / airlines / transfer companies regarding any travelling concerns / restrictions that you may have and allow extra time for travel. All our walking holiday packages state “own arrival” to the UK and destination. You are liable for any costs / disruption associated with any changes that you have to make to your travelling arrangements (this includes changes to airlines or airports) in your own country in order to get to your holiday destination in the UK. We do not accept liability for such changes in any way.

Travel Insurance

We always recommend that all customers (from whichever country they travel) have a secure Travel Insurance in place. Make sure that your insurance policy covers holiday costs if you need to cancel or unable to travel.
**Please check with your own travel insurance company if you are covered for cancellation due to COVID-19.

Cancelling your Holiday – Term and Conditions

As noted, our holidays are going ahead as planned and our standard cancellation policy applies as there are no restrictions at present in the UK. Our cancellation policy can be viewed on our website.
Cancellation fees are implemented in ALL cases, so we recommend that you are fully covered by a travel insurance policy to cover non-returnable costs should you have to cancel your trip due to unexpected circumstances. Once the deposit is paid it is non-refundable.
The full payment is due 6 weeks before arrival. If you have to cancel after the full payment has been paid this is how we operate.
Cancellation 41-29 days before the start: you pay 50% of the total cost of the holiday.
Cancellation 28-15 days before the start: you pay 75% of the total cost of the holiday.
Cancellation 14-0 days before the start: you pay 100% of the total cost of the holiday.

Balance Payment Delay

All our balances need to be paid 6 weeks before the start date. This enables us to pay accommodations, taxis, luggage transfer companies. If we don’t receive the full balance as per our terms and conditions, we reserve the right to cancel your holiday and our charges as per our Terms and Conditions.

If WE have to cancel your holiday

If the FCO advises against travel to the UK, our Force Majeure will apply, whereby we regret we cannot accept any liability or pay any compensation for an event which we could not foresee or avoid.

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